When there is a broken element on your website, it needs to be fixed – fast. Any delay can tarnish your professional image to users, and cost you sales until the issue is resolved. But if your business does not have a dedicated IT team, who do you turn to? You can face frustrating and time-consuming communication issues with freelancers or external IT companies. As well, they often need more time to get around to your issue, and face the additional struggle of not being familiar with you or your site.